Complaints about products or services that are not related to an American Heart Association course can be submitted by phone, fax, e-mail or letter.

Complaints about issues concerning American Heart Association courses, instructors, instructor candidates, Regional Faculty, Training Center Faculty or Training Center Coordinator may be submitted to the Training Center in writing and must contain the following information:

  • The name, address and email address of the person making the complaint. Complainants may not remain anonymous.
  • The name and address of the person and/or organization against which the complaint is made.
  • A detailed written description of the dispute, complaint, or problem (who, what, when, where, and why).
  • Reference to the appropriate rule, standard, and/or guidelines related to the matter if known.
  • Copies of all related correspondence, records and other documentation.

Complaints will be responded to within ten (10) days.